FAQ
What people ask about LuckyDuck.
Short answers, grouped by topic. The longer ones are on How it works and Pricing.
Getting started
Do members need a LuckyDuck account?
No. The Organizer needs an account to run the pool. Members can join and agree to the pool's terms through their own personal link, without creating one, and can opt in to results by email. A free account gives them signed-in access to their pool, tickets and results.
Which lotteries does it support?
Lotto Max and Lotto 6/49, checked against WCLC, OLG and Loto-Québec; any two that match confirm a draw. A cycle plays one of the two lotteries. The next cycle can use the other. The WCLC EXTRA add-on is checked against WCLC only, so it can show a possible win or "Couldn't verify yet", but never "No win on this draw". The MAXPLUS and MAXMILLIONS draws on Lotto Max and the Gold Ball draw on Lotto 6/49 are not checked, so "No win on this draw" is about the main draw only. Other add-ons, such as Encore, are not supported.
Who buys the ticket?
The Organizer does, the way they do now. LuckyDuck never buys tickets. It keeps the ticket numbers and checks the results.
Can I keep using my spreadsheet?
Yes. The Organizer can keep collecting payments the way they do now. LuckyDuck adds what a spreadsheet can't: it checks every draw for you and keeps a dated record of who agreed to the pool's terms.
Can I use LuckyDuck without running a group pool?
Yes. You can track your own tickets on your own, the same way you always could, with no pool or other people involved.
Running a pool
What if someone doesn't pay?
The Organizer decides. LuckyDuck shows the Organizer who has paid, and the Organizer can exclude someone, with a reason shared with that person. In new pools, everyone must be marked paid or excluded before the Organizer sets the roster. LuckyDuck tracks payment; it never collects it.
How does the next cycle work?
The Organizer starts a new cycle from the same pool instead of rebuilding it. LuckyDuck doesn't send the invitations: the Organizer picks who to invite again and shares each person's own link, and nobody is in the new cycle until they agree again.
What happens if the Organizer leaves?
A group is closed, not erased. If the Organizer deletes their account, the group’s tickets, ticket photos, payment instructions, invite links, messages and members’ email addresses are removed, and the group is cut off from every member’s account. The record of who agreed to the terms, and any roster the Organizer set, stays. See Privacy for exactly what stays.
Results and notifications
What if LuckyDuck can't verify a result?
LuckyDuck keeps checking and won't call this a loss until two official results agree. It isn't a loss in the meantime, and it's checked again on the next run.
Are members notified automatically?
Members who opt in get the result by email, and members with a LuckyDuck account can also turn on push notifications, so nobody has to relay the news. Notifications can be turned off at any time.
What happens if there's a possible win?
LuckyDuck flags it as a possible win and notifies the pool's members who have notifications on. Then check the physical ticket, confirm the official result, and claim through the lottery operator. LuckyDuck doesn't decide who owns the prize or handle a claim.
Still have a question?
Send us a message, or start a pool and see how it works for yourself.