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LuckyDuck

Finding LuckyDuck emails

Sometimes an email from a lottery pool lands in the junk or spam folder. Here is what to look for and how to move it.

Our emails come from LuckyDuck

The sender name is LuckyDuck, and the address is [email protected]. Your organizer’s name appears inside the email, not as the sender.

Move it out of your junk folder

Open the email in your junk folder, then tell your mail app it is safe. The wording differs a little between apps and versions.

  • Gmail: open the email in Spam and choose Not spam. In the phone app the menu may say Report not spam. If the email is in Promotions, drag it to Primary.
  • Apple Mail: open the email in Junk and choose Move to Inbox or Not Junk, whichever your app shows.
  • Outlook and Hotmail: open the email in Junk Email and choose Not junk. Also look in the Other tab.
  • Yahoo Mail: open the email in Spam and choose Not spam.

Add LuckyDuck to your contacts

Saving [email protected] as a contact named LuckyDuck helps future emails arrive in your inbox. Most apps let you do this from the open email by tapping or clicking the sender’s name.

Not sure an email is really from us?

Ask your organizer in person or by phone, not by replying to the email. Check that the sender address ends exactly in @luckyduckapp.ca.

Still stuck?

Email us at [email protected], or go back to the main Help page.

Finding LuckyDuck emails · LuckyDuck